AI & LLM Engineer
Gabriel & Co.
- −90% QA effort. Led the development and evolution of GREAT, an AI-powered quality-assurance and analytics platform — replacing manual call review with automated scoring across 34+ agents and three channels, lifting rep quality scores from the 80s into the 90s.
- +65% evaluation quality. Designed AI evaluation frameworks, scoring methodologies and prompt architectures used to assess customer interactions at scale, through experimentation and structured outputs.
- 24+ tools integrated. Architected and deployed AI agents, MCP servers, RAG pipelines and workflow automation across internal tools, AWS data sources and dashboards.
- Shipped AI solutions spanning recommendations, retailer-brand monitoring, content generation and operational analytics across departments.